FAQ
Lounge Policies
Do you have to be a member to use the lounge?
Not at all - it’s available for all customers 10-7, 7 days a week. We have multiple big screens for sports, Keno, WyoLotto and Cowboy Skill Games available - or just a quiet comfortable corner to relax and take a load off.
Can I smoke cigarettes/vape in your lounge?
Not at all - but thanks for asking. :) We do have filtered cigar options like Djarum, which can be smoked in the lounge. We’re a premium tobacconist and primarily deal with cigars & pipe blends and the proper accessories for both - you won’t find the typical “smoke shop” vibe here.
What's the deal with the whole 24/7 lounge thing?
We're glad you asked - it's one of the things that makes us unique! Wyoming's often an inhospitable place for proper outdoor cigar and pipe enjoyment, and many folks opt not to smoke up their personal man/woman caves - so we designed our lounge to be accessible anytime for those regular aficionados that need a place to relax, entertain a guest, watch the big game, have a business meeting, etc. Our lounge is open to everyone 10-7 Monday through Saturday, but members get an access card that will get them the run of the place anytime they like. Membership also comes with a personal cigar locker to store their treasures, climate and humidity-controlled, and we can stock it in advance for you anytime with a simple call or message. Our lounge is well-appointed with comfortable leather recliners, big screen with generous cable package, multiple HEPA filters, WiFi, restroom, bar area with coffee and ice machine, cutters, lighters, ashtrays - everything you need for enjoyment. Pays for itself quickly, with 10% off every transaction, and 15% off boxes. Membership is by invite only, and openings are rare - best way to get there is to become a familar regular with us and let us know you’re interested in joining when availability permits.
What's your lounge policy on outside cigars? Is there a cut/light fee?
We don’t charge you a fee to bring something in from outside, but ask that you observe typical lounge etiquette and make equivalent purchases for later from our humidor, since that's how your local brick & mortars keep the lights on. If there’s a particular brand or blend you’re fond of that we don’t carry - our in-house tobacconists can often recommend something similar you’ll enjoy, and you might even find a new favorite.
Shipping & Inventory
Do you guys ship or sell online?
These days, tobacco regulations are all over the place. Some states are illegal to ship to in all cases, some allow certain items and not others, some have complicated tax scenarios that are painful for small businesses like ours to wrangle. However, we’re always happy to help if you’re in a location we can serve! Reach out directly via any of our contact options or the chat feature on the site - often we can take care of you with some personal service and recommendations that you might end up enjoying better than dealing the big guys.
There's something I want that you don't have, can you get it?
In many cases, yes - we do special orders for our customers all the time. Sometimes, we may discontinue an item that didn't draw much interest - but we can generally get it back in for you if you'd like, order that special pipe or accessory you're looking for, and we're always open to suggestions on new items to carry, and are constantly traveling to trade shows and expanding our inventory.
